Overview
Our company values your privacy and is committed to protecting your personal information. We collect various types of information from our users, including names, email addresses, postal addresses, and payment details, to provide and improve our services. We take stringent measures to safeguard your data, employing industry-standard security protocols to prevent unauthorized access, use, or disclosure.
This information is used for purposes such as processing orders, communicating with customers, and personalizing user experience. We may share certain personal information with trusted third-party service providers to facilitate these activities, but we do not sell or rent your information to third parties for marketing purposes.
By using our services, you consent to the collection, use, and sharing of your information as described in this policy. We regularly review and update our privacy practices to ensure compliance with applicable laws and to maintain your trust.
Privacy
This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Kabra Express Logistics and its subsidiaries and affiliates.
This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by Kabra Express Logistics through any of its customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").
Kabra Express Logistics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23rd February 2014.
What We Collect
We may collect the following information:
- Name and job title.
- Contact information including email address.
- Customize the content of our website, mobile site and mobile app.
- Send any updates or changes to your booking(s).
User Generated Content
Kabra Express Logistics provides an option to its users to post their experiences by way of review, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by Kabra Express Logistics or post answers to questions raised by other users. Kabra Express Logistics may also hire a third party to contact you and gather feedback about your recent booking with Kabra Express Logistics. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (SMS, WhatsApp or any other messaging service) for you to share your feedback. The reviews may be written or in a video format. The reviews written or posted may also be visible on other logistics or transport related platforms.
We may collect the following information:
- Review and Ratings.
- Question and Answers.
- Crowd Source Data Collection (poll questions).
Surveys
We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.
Compliance
Cookies
Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails — provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.
Automatic Logging of Session Data
Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User's choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.
Your Rights Over Personal Information
You may access your Personal Information from your user account with Kabra Express Logistics. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don't have such a user account, then you may write to privacy@kabraexpresslogistics.com.
Eligibility to Transact with Kabra Express Logistics
We reserve the right to revise the Privacy Policy from time to time to suit various legal, business and customer requirements. We will duly notify the users as may be necessary.
Contact Us
If there are any questions regarding this privacy policy or if you wish to report a breach of the Privacy Policy, you may contact us using the information on the support page.
